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Policy Updates 2023

Just to keep you in the know, we took a look at some of our policies and have upgraded them for efficiency and service. Part of running a business is to constantly take a look at what works, and what doesn’t. We want to do right by each of you and provide exceptional care when you are in our chair! So, take note, all are in effect as of 1/1/23.

Neurotoxin Appointments: The current trend is to charge for toxin treatment "by the area", rather than the unit. I'm not super keen on that concept, though it's a solid business move and I understand why it's hot. We will be sticking with per-unit pricing at RediscoverdU, but minimum number of units per session will be 25 (Botox equivalent units), up from 20. A baby nudge to keep the doors open. So far, there has not been any announcements from manufacturers regarding planned increase in cost like we saw last year...let's keep our fingers crossed!

Time is precious, so let's mutually respect one another's! A valid credit card is required to be on file to hold time for your visit. Think of it as a pinky swear, you'll be there. It doesn't get charged unless changes are made less than 48 hours from a scheduled appointment. Late change or no show will be charged and/or invoiced at $100 per 30 min booked. Bummer for sure, but an empty chair means someone else couldn't come, and drives up overhead. The full policy can be found on our website, and Is part of your booking confirmation as well. No exceptions. If the cc on file fails to run, I’ll send an invoice via QuickBooks that you can pay online—once done, you’ll be free to rebook. Please let me know If you have any questions.

While a standard tox treatment has a 25 unit minimum, dose adjustment appointments do not. We sure try to get It right the first time, but if you need an adjustment tweak It can be done between 2 and 4 weeks from your original session and will be charged per-unit (no freebies). If you go beyond 4 weeks from your original treatment, you'll be asked to wait until your next full session so that we limit unnecessary exposure to medication and don't leave you with weird wear-off patterns that are impossible to predict. No one wants self-induced tox-resistance!

Yes! We offer virtual consultations! If you're not sure what options are best for you after you've taken a look at our website and read our very crafty blog posts, you can totally book a consultation for customized planning! The fee for consult Is $75 for 30 minutes: that gets you the best of my medical specialty brain, and you can ask me anything you'd like! I'm not here to upsell, I simply want to learn about you, your lifestyle, your goals, and what services match your individual style. If I think you're better suited for a service we don't offer at RediscoverdU, I'll tell you that too!

Our HIPAA compliant patient portal keeps all your information safe, and allows you to schedule and reschedule your appointments 24/7 (since we aren’t open every minute of every day, and we have a 48-hour change policy, it’s beneficial to you to adjust on your own to avoid late fees). However, it’s just computer software, and sometimes the algorithm isn't very friendly to sneaking things in. Please do what you can online, as we prefer to tend to YOU when you're in the chair Instead of fussing with the phone... but if you get stuck you can always text the business line and we'll do what we can to find you a spot or reset a password or see if we can tuck you into a hand-crafted spot! 360-994-0565


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