Question 1

How do I book?

Accepted Answer

First time appointment: 
While on my website, select the “Booking” tab (top middle of the header)   Then pick the following: your preferred location “in person” (or virtual for a consultation) Injectables as type of appointment (dropdown will appear) service you seek (tox, filler, tox & fill, etc) my name as your provider “Teri Scott” date (bold are dates available in that location) Pick your time (it will select time allotments based on time needed for the service you pick) Complete your information (name, mobile phone, e-mail) Enter the OTP (6 digit code) you are texted, and hit verify to continue (this is a protective code to ensure the phone number is correct and that you are not a robot! This step is necessary to keep your info private, it is not a confirmation code until you complete the process). 
Yahoo!  You should get two e-mails, one a confirmation of your appointment and
another as an invitation to join “Teri’s Patient Portal”. The portal is the key,
your gateway to services and rediscovering you! See more details below!   Repeat Patient Booking: Best not to make another portal, simply use the one you have if you are a return visitor!  We can temporarily reset your password if you forgot it, but we cannot change your email address.  This is for your priority. 
Log into your portal at https://irtuv.myaestheticrecord.com/login
Use the “make an appointment” button on top
Follow instructions as above!

Question 2

What is "Teri's Patient Portal"?"

Accepted Answer

The Patient Portal is private and protected in a HIPAA compliant cloud. It’s just for you—and is the best way to complete your medical history, sign your waivers and consents,
and adjust your appointment date/time.   First time users: After booking your first appointment check your e-mail for the invitation— it will come from noreply@aestheticrecord.com (it might be in your junk mail bin—that’s where I found mine!). Confirm your account Create a password Hit “register”   Once inside your patient portal (dashboard) you'll see 3 sections:   PROFILE SECTION (top left) The gear symbol lets you edit your personal info.  Be sure to use the gear symbol to open your personal info (I'll need yoru birthday and address for legal necessities, but I won’t use it for anything else, promise!) Past Medical History also needs completing—but once it’s done you don’t have to worry about it unless things change! ACTION REQUIRED SECTION (bottom left) Pre-treatment instructions to read (and mark as read) questionairres and waivers to sign and save prior to your appointment Consent forms.  Must be signed for treatment, if you have any quesitons please text or e-mail me to discuss prior to your visit. APPOINTMENT SECTION (top right) You'll see your upcoming appointment day and time.  If you need ot make a change, simply click on an appointment and you'll gain the ability to reschedule or cancel (for when life throws you a curveball).    Returning portal users: If you’ve already accepted the invitation to join, you
can get back to your portal by going here and logging in.   So now you know!

Question 3

What should I expect on my appointment day?

Accepted Answer

In an effort to keep all of us as safe as possible here’s the new arrival plan: The patient portal is essential in reducing face to face contact and potential for exposure. Please complete your patient portal information as noted above with attention to:    Birthday and address (gear icon opens the edit function) Medical history (button) Pre treatment instructions (read, and mark as read) Complete questionnaires, waivers and consents (signature and save)  If you are unwell, please reschedule—best to stay home if in doubt.  This includes a yes answer to any of the following:  you or anyone in your household have traveled in the past 14 days, you or anyone in your household have been ill/or diagnosed with COVID in the last 14 days, you or anyone in your household has had a fever, cough, shortness of breath, change in sense of smell/taste or other symptom which may be considered a COVID risk Come with a clean face if at all possible Arrive on time for your appointment—but wait until the guest before you has exited.   Sorry, but we cannot allow guests, and no food or drink in the treatment space.   Only bring in your keys and payment, leave your purse at home Wear a mask—for now, you’ll be turned away without one.  I realize for some procedures this will have to come off briefly, but it’s necessary for transition from car to table Please read your pre-treatment instructions in your portal to see how you can best participate in this process. We will review your history, discuss your treatment and get to business! Photos will be taken, but not posted without specific permission.  Photos are part of the medical record, and are necessary for care. Payment options include cash, check and credit card.   Enjoy your results!  Despite the new “rules” please know you are getting expert care, individualized service in a clean environment with finesse and a touch of sass! The warm fuzzies will be virtual, just like the hugs…but we can get through this!

Question 4

Cancellation Policy (as of May 1, 2022)

Accepted Answer

Howdy friends!  Anybody else notice it’s been a little nutty to get an appointment since masks came off?  Well, we sure have!  When we see a bottle neck in appointment availability, I do try to open extra hours, or even extra days in many cases.  But there are only so many in a week so sometimes that’s a challenge too!   We put into place a cancellation policy some time ago to encourage people to take a peek at their calendars early and when hiccups come up in your life, prompt you to reschedule early in hopes that someone else could take advantage of a gap.  We are moving that request to reschedule no less than 48 hour prior to your appointment to give us time to get the word out!  Time is a very precious commodity for all of us—and frankly, if the clinic sits quiet it’s still a total drag.    When you book we ask for a live to be CC on file but believe-you-me, it’s encrypted and not used to charge you unless you stand us up. It’s just a place holder unless you’re booking a consultation—and we don’t use it for services when you come either (bank fees are ridiculous if the card isn’t present).    Of course, life happens and emergencies occur.  Please know we do everything we can to accommodate your schedule and help you keep a fresh face!  I trust we mutually respect one another's time.  If for any reason you cannot make your appointment, please let us know at your earliest convenience or change via your patient portal (available day and night from phone or computer).  Appointments canceled or rescheduled inside 48 hours of the appointment time time will incur a $100 late fee (all cause). No-shows will be charged $100 via on-file credit card or will be invoiced, and will need to be paid in full before rebooking considering time lost.  We know you count on us, and we count on you too!

Question 5

Pricing nudge (as of 5/1/2022)

Accepted Answer

Yes, it’s hit us too. Industry wide price increases in the aesthetic arena have been absorbed in the first quarter, but alas, this sponge is saturated and changes have to be made.    You’ve seen it in the price of gas, the cost of cauliflower, and heck—have you had to pay for shipping anytime recently?  Gadzooks! Well Allergan raised price early this year on your beloved Botox and Juvederm filler, Galderma has also bumped things up for Dysport and Restylane, SkinMedica, Alastin…. I could go on and on. Items like Latisse and Sculptra have been unavailable.  And even getting normal saline for reconstitution is a challenge.  Word on the street is that more increases are coming.    I know it hurts.  It’s hard to budget for already.  We know we’re worth it, but we also want a trip to Disneyland so what gives?  Please know RediscoverdU is committed to being respectful to your budget, and will never try to upsell you if I don’t think it’s necessary to get you to your goal. So, we’re trying to ease the pain by offering a new filler bundle reduction (same visit, same patient).  Teri will be looking for other ways to help save, but never at the expense of quality. Heck, it’s your face—and it needs to remain gorgeous!

Question 6

How many units will I need?

Accepted Answer

Are you interested in a little wrinkle relaxation but wondering what it will feel like on your bank balance?  Well, I can give you some generalities, however we pride ourselves on individualizing every patient’s treatment to their own muscle activity so final determination is made at the time of your visit.   There are currently 4 neurotoxins on the market (as of 5/1/2022) with another coming this fall.  They have lots of similarities, but are not equivalent...so it isn't easy to compare one to the other, especially when their "unit" is a measure of personality and you have your own variables to take into account.  Below is a snapshot of  basic concepts for newbies.  But even veterans should keep in mind every visit is a new session, and may require adjustment from the last.   Men tend to have stronger muscle groups so should expect to need more than the ladies--up to twice as much! Sure, their dry cleaning is less expensive, but their tox budget is more!  The area between your eyebrows, you know, the “angry 11’s” is a very strong muscle group which includes 3 – 5 muscles in total all wanting to pull down.  I talk of this group as the “driver” for the muscle activity of the face—hitting it is priority 1!  On average ladies receive 20 units as the sweet spot here, sometimes less, sometimes more.    The forehead is generally a thin sheet of muscle that covers a lot of real-estate.  Dosing here is tricky.  The forehead’s job is to hold up the eyebrows, so putting too much in here has the risk of dropping it.  Contrary to what you may think, there is no way to put toxin in the forehead to get your brows to go up.  It is not physiologically possible.  Usual dosing here is 8-16 units, most of it goes high near the hairline, a tiny amount can go lower—but too much low may drop your brows so living with that little rainbow wrinkle might be something you have to acclimate to.   Crow’s feet, or professionally known as lateral canthus lines, are frustrating for some but others like to let their eyes smile.  If the sphincter muscle around your eye is naturally pulling the corner of your brow down, sometimes we can get a bit of lift—but for some it has little effect. Treating the crow’s feet is typically 6 units on each side for a little softening, or 12 u each side for “closer to gone”.  Of course, this is just a ballpark.   There are other “off label” areas that we can treat with neurotoxin like bunny lines on the nose (6-10u), gummy smile reduction (2-4u), lip flip, chin dimpling (6-10u), and frown face around the mouth (6-10u). So how much you’ll need, really depends on your muscle and which areas you’d like to enhance!  How much filler you’ll need is an entirely different question…

Question 7

Is there a difference between tox and filler?

Accepted Answer

Absolutely!  Neurotoxin works to disable the ability of a nerve to tell a muscle to contract temporarily.  So if what you have is a wrinkle that occurs when you contract a muscle (make a face, smile, squint, pucker, etc) it may be amenable to softening with neurotoxin.  If what you have is a wrinkle that is present even when your face is expressionless, or an area that has deflated with age (or weight loss) it might be better served with a filler.  Most fillers are made of hyaluronic acid gel, but there are other types as well (those that stimulate your body to make its own collagen for instance). The final selection of which filler to use should be decided by your experienced injector and you--they know the details of each one, and you know what you're hoping for, if that suits your lifestyle and your pocketbook.     When you pay for neurotoxin at RediscoverdU you pay by the unit--so each dose is crafted to what your anatomy presents on that day (20 botox equivalent unit per regular session).  You'll see the "optimal" effect for that dose about 2-3 weeks later, at which time if you need a little more it can be added (again, paid for by the number of units needed) up until about a month out--then it's best to not add until your next cycle (3-4 months later).  Remember, this is a drug people!    When you invest in filler you are investing in a service which includes product, talent, education, and safety measures.  Often we simplify that idea into a "price by syringe", but no doubt it's more than just the jelly...it's your FACE!  HA fillers have a bit of an immediate effect, and will soften and settle 2-4 weeks after injection. Patience is a virtue here.

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